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Frequently Asked Questions

Have questions about converting your photos and films to DVD? Here are some answers. Have more questions? Please contact us to answer any questions you may have.

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Why transfer videotape or film to DVD?

Over time, the magnetic particles on videotape that make up the picture and sound on your video begin to lose their bond to the plastic tape. You can permanently destroy a videotape by simply playing it a single time. These particles (iron oxide) can also become detached from the plastic tape over time even without playback.

Film degrades and becomes very brittle to the point it will not feed through a projector. Permanent damage can occur during playback and many customers no longer have a working projector. Converting film to DVD preserves these priceless memories that can be viewed again and again.

What formats do we accept for transfer to DVD?

We accept all videotape formats as well as 8mm, 16mm and 35mm film. We also transfer still photos, slides and digital pictures along with audio material.

How much material can I fit on a DVD?

We can transfer up to 2 hours of high quality video from your tape. If your tape contains only 1 hour or less, we will be able to take advantage of even higher encoding bit rates to produce a super-high quality DVD.

Can I add music to my scenes?

Absolutely!

How long does it take to create my DVD?

From the time we receive your source material, turnaround time is approximately 2 to 3 weeks. We can also accommodate short deadline projects. This depends on the complexity of your order. Highly customized projects take longer. Typically, you should allow 5 to 10 business days for processing.

Is the quality good?

The quality of your finished DVD program will only be as good as the program material we receive. Our digital process will replicate the clarity of your original.

What should I do if my DVD does not play in my DVD player?

Our DVDs are compatible with most DVD players on the market today. Unfortunately, refunds are not available because of compatibility issues.

What is your return/refund policy if I do not like my DVD?

We will replace your DVD if it is found to be defective upon viewing.